On joining J&K Telecom Circle, I welcome you all and wish you a very happy, peaceful and prosperous new year. J&K Telecom Circle is providing various types of telecom services to its valuable customers. Today, our services wireline, Mobile (post paid and pre paid), WLL, ISDN, IN services, Internet, Broad band, leased circuits and MPLS-VPN, etc. are being provided not only in important towns but also in remotely located rural areas. Thus, in BSNL we are contributing our bit in the development of J&K State and thereby the country.

J&K Telecom Circle is equipped with wireline capacity of 4.1 lakh telephone lines with 2.43 lakh connections. There are 0.98 lakh WLL connections against capacity of 1.48 lakh lines. In GSM Mobile we have about 8.4 lakh connections. The expansion of GSM Mobile by 4 lakh lines is under progress. With the commissioning of this equipment we expect to reduce congestion in the network and add additional customers as well.

On customer satisfaction, we have introduced IVRS for fault booking, change number announcement, bill inquiry and payment reminder system. Computerised integrated package DOTSOFT is operational in Jammu and Srinagar SSAs and will be introduced in balance three SSAs shortly. We also intend to open additional Service Centres to attend customer grievances.

With the introduction of latest technologies in the switching and transmission system, there is improvement in the services in urban and rural areas. Remote places are now accessible due to increased use of transmission media on optical fibre and satellite systems. We are fully aware that lot more need be done for improvement in telecom services in both urban as well as rural areas.

Our growth has been made possible due to your continued support and confidence reposed in BSNL for which we are thankful and grateful to you. We assure you that we will always be at your service and we will do all the necessary for maintaining your faith reposed in us.
Our motto: "Customer care"

I hope that you will find the information contained on this site useful. Suggestions / feedback for improvement are welcome which may please be sent to undersigned directly.

N . N Gupta
Chief General Manager Telecom

J&K Telecom Circle, Jammu
E - mail: cgm_jk@bsnl.co.in